Scope of Coverage	Partial List of Vendors
Key Issues	Available Deliverables
Analysis

Scope of Coverage

As your organization turns to external suppliers of consulting, systems integration and outsourcing services to replace or supplement internal staff, how do you handle the myriad issues that result?

As you go from selecting ESP partnerships and negotiating contracts, to managing the vendor after the deal, the External Services Providers research team guides you through all the industry issues and challenges.

Learn when and why to outsource or use third parties. With in-depth case studies as examples, understand how to avoid or prevent pitfalls and gain insight into critical success factors and strategies for lowering risk and exposure in selecting ESPs.

Hard-hitting research analyzes negotiation tactics, ensuring that you negotiate a more favorable contract by lowering the total cost of ownership of the vendor.

Technology focus includes systems integration, service-level agreements for ESP engagement, mainframe services, distributed-computing services and application services.

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Key Issues

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Analysis

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Partial List of Vendors
American Management Systems
Andersen Consulting
Cap Gemini Sogeti
Comdisco
CSC
Deloitte & Touche
Digital
DMR Group
EDS
Ernst & Young
Hewlett-Packard
IBM Global Services
KPMG Peat Marwick
MCI Systemhouse
PricewaterhouseCoopers

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Available Deliverables

Note: GartnerGroup deliverables are available in several formats, including CD-ROM, Lotus/Domino™ Notes, GartnerGroup Interactive and GartnerGroup intraWeb. Certain restrictions apply.